MedSchoolCoach is an academic consulting and tutoring firm. While we work to help you reach your full potential and strengthen your academic and professional profile, we cannot guarantee any specific results or outcomes unless a particular service explicitly states otherwise. All final decisions on grades, applications, and interviews are made by external, unaffiliated parties.

Our goal is to give you every essential tool and advantage, but we will not:

Complete your applications
Write your letters, CV, or personal statements
Guarantee test scores, admission decisions, or similar outcomes

Applicants remain responsible for following each school’s instructions and ensuring their materials arrive on time. Your academic performance also depends on many factors beyond our control.

MedSchoolCoach operates ethically and relies solely on publicly available data. We are not affiliated with, nor do we endorse, any universities, colleges, official test administrators, or external websites unless explicitly stated.

Availability of our advisors & tutors:

MedSchoolCoach, LLC schedules consulting and editing services at its discretion, while giving due regard to each client’s needs. Edits will be returned no later than 168 hours (seven days) after we receive the initial draft, except in extenuating circumstances; most edits are completed within 72 hours. Please schedule phone consultations at least 48 hours in advance and mock interviews at least 96 hours in advance. For urgent matters, we will make every effort to accommodate shorter notice.

Cancellations of Sessions:

To cancel or reschedule any tutoring or advising session—including interview preparation—please give us at least 24 hours’ notice. We understand that emergencies and unforeseen circumstances can arise, so contact us as soon as possible if they do. Repeated late cancellations or reschedules may, depending on the circumstances, result in a fee being added to your account, and MedSchoolCoach reserves the right to suspend services with no refunds available.

Editing Services:

I acknowledge that MedSchoolCoach, LLC will never write any part of my essays. MedSchoolCoach will guide me through the writing process and provide detailed revisions; however, no portion of my personal statement or application will be written by MedSchoolCoach. As required by the AMCAS certification, I confirm that all written passages—including the personal statement, essays for M.D./Ph.D. applicants, and descriptions of work and activities—are entirely my own and have not been written, in whole or in part, by a third party. Quotations may be used only if the source is properly cited.

Furthermore, I understand that the use of artificial intelligence (AI) tools to generate or compose any portion of my application essays is not permitted. All submitted written materials must reflect my authentic voice and experiences, and must be written solely by me.

Confidentiality:

All communications between MedSchoolCoach, LLC and the client are strictly confidential. Your name and work will never be shared outside our team of advisors. We take every reasonable step to protect your privacy: any information obtained during consultation sessions will be held in confidence, not disclosed to any third party (individual, group, corporation, etc.) or used in a study without your written consent.

Although safeguarding your privacy is our highest priority, MedSchoolCoach cannot guarantee the security of all electronic communications over the internet. Online communication is not always completely secure, and in the unlikely event of lost or stolen information, MedSchoolCoach will not be held responsible.

Termination of Services:

Either party may end this relationship at any time, for any reason, by providing written notice to the other party. If the relationship is terminated, no refunds can be issued.

Expiration of Services:

All application advising services at MedSchoolCoach—except residency advising—expire on
June 15 of the application package’s anticipated matriculation year, unless the student and the
Student Success Team arrange otherwise (for example, with an approved deferral or the Platinum
Package Guarantee). Residency advising packages expire on April 1 of the package’s anticipated
match year.

Tutoring services expire one calendar year from the purchase date unless the student, tutor, and
Student Success Team agree in advance to a different schedule.

All other advising or tutoring purchases expire one year after purchase unless an extension is
arranged before the expiration date or the product is sold as a multi-year offering.

Expiration applies to all unused package components and hours.

If you believe you will need more time within the original year, please email
help@medschoolcoach.com so we can review your
request.

Residency Match Guarantee (“Match Promise”):

If you purchase the Residency Platinum Package and do not match into a residency
program during your first ERAS application cycle, MedSchoolCoach will support your
reapplication in the next cycle at no additional cost.

Second-Cycle Support Includes:

Updated personal statement
Updated experience section
Revised residency program list

Second-Cycle Support Does Not Include:

Interview preparation (this can be purchased separately)

Eligibility Requirements:

You must follow all guidance provided by your Physician Advisor throughout the process.
You must complete a USMLE Step 2 score review to confirm your candidacy meets minimum program thresholds.
Additional eligibility conditions may apply—please speak with your advisor or an enrollment team member for full details.

USMLE Step 2 Score Requirement:

To qualify for the Residency Platinum Match Guarantee, you must achieve a minimum USMLE Step 2 CK score within 10 points of the most recently published national average for matched applicants in your chosen specialty. This requirement helps ensure you apply with a competitive academic
profile aligned with successful match outcomes.

Refunds:

We strive to make every tutoring and advising experience exceptional. If we have
not met your expectations, you may request a refund under the conditions below.
All disclaimers remain in force.

Refund Policy for Services

Timing: Submit any refund request within 30 days of
purchase. No refunds can be issued after this period, although the balance can be
converted to MedSchoolCoach credits (see below). Refunds cannot be issued for services
already provided under any circumstance.
Amount: If a refund is approved within 30 days, the amount
is determined by MedSchoolCoach.
- Tutoring: Refunds are calculated on unused hours (each hour
  charged at the lowest tier package hourly rate).
- Advising: Refunds are calculated on services already rendered
  (billed at $350/hour for standard advisors, $400/hour for master advisors,
  and $450/hour for director-level advisors).
Processing Fee: A 5% administrative/processing fee is applied to
the total purchase amount for all refunds to cover credit-card fees and returned
payments.
Credits After 30 Days: Service cancellations after
30 days are processed as “MedSchoolCoach credits.” Credits may be used for
any MedSchoolCoach service within two years and may be transferred once to friends
or family. Credits can be converted only one time to other services.
Wait-list Exception: Advising students currently on a medical-school
waitlist who purchase services for the next application cycle may request a refund
within 120 days of purchase if accepted off the waitlist (proof of acceptance
required). Refunds in this case are based on services used to date.

Non-Refundable Products: Content purchases—such as MCAT Go, MCAT Practice Exams, MCAT CARS Mastery, and the MCAT Prep App—are not eligible for refunds

Credits:

Credits provide flexibility for applying unused balances toward other MedSchoolCoach
services. All disclaimers remain in force.

Credit Policy for Services

Usage Across Services: Credits may be applied toward the purchase
of any MedSchoolCoach service. If the cost of the new service exceeds the available
credit balance, your Enrollment Manager will provide options for paying the difference.
Any unused portion of a credit will remain on your account for future use.
One-Time Conversion: Credits may only be applied once. If you
purchase a new service with your credit and do not use all of the purchased service,
the unused balance cannot be converted back into a new credit.
Example: Alexa used her credit of $2,200 to purchase 10 hours of MCAT tutoring.
She completed 8 hours. The remaining 2 hours could not be converted back into credits.
Transferability: Credits may be transferred once to one (1) individual
of your choosing. Your Enrollment Manager will assist with the transfer process.
Inability to Use: If you cannot use or transfer your credit, please
contact us. We will review your situation and may be able to assist.
Expiration: Credits are valid for two (2) years from the date of issuance.
If you anticipate needing to use your credit after two years, please notify us in advance.

Non-Credit Eligible Products: Content purchases—such as MCAT Go, MCAT Practice Exams,
the MCAT Prep App, and MCAT CARS Mastery—are not eligible for conversion into credits.

No Guarantee:

I understand and acknowledge that MedSchoolCoach, LLC does not guarantee its services will improve my chances of admission to medical school. Nonetheless, the advisors at MedSchoolCoach will make every reasonable effort to help me submit the strongest application possible.

Your responsibility:

The student is solely responsible for their entire application, including submitting all materials, meeting every deadline, and handling all communication with AMCAS, TMDSAS, AACOMAS, or individual medical schools.

“Platinum Package Promise” (Guarantee of Admission or

We Work with You Again Next Cycle):

Under the Platinum Package Promise, MedSchoolCoach, LLC will support your primary application
again in the next cycle—at no additional cost—if you are not accepted during the cycle in
which you used your Platinum Package.

Eligibility Requirements:

Minimum MCAT score ≥ 502 and GPA ≥ 3.4 when applying only to MD programs
Minimum MCAT score ≥ 500 and GPA ≥ 3.2 when applying to both DO & MD programs
You must have followed all guidance provided by MedSchoolCoach advisors

If you meet these requirements, you will receive advising, personal-statement editing, and
activities editing for your AMCAS and AACOMAS applications in the next cycle. This support:

Is valid only for the cycle immediately following your original Platinum Package use
Cannot be transferred or deferred to a later cycle
Does not guarantee a specific advisor (though we will consider your preferences)
Excludes TMDSAS advising, MD/PhD advising, interview preparation, and secondary-application editing for the second cycle

“Pre-Med Concierge” Program Terms:

MedSchoolCoach, LLC’s Pre-Med Concierge Program offers comprehensive support for up to three years from your start date (the date of first payment). One full application cycle is included in this three-year package.

Program Duration & Flexibility

The program lasts a maximum of three years, unless MedSchoolCoach grants a written extension.
If your plans change (for example, you delay your application beyond the three-year period), you may:
1. Pause services until you are ready to apply.
2. Purchase additional time beyond the original three years.

What’s Included

Comprehensive pre-med guidance: Personalized advising on extracurriculars, activities, and building a strong medical-school application.
MCAT support:
- Up to 10 tutoring hours per year for MCAT or subject-specific topics.
- Access to all MedSchoolCoach MCAT prep resources, including the MCAT Prep App and Practice Exams.
Medical-school application support:
- The Platinum-level application package (2025 version) for your application year.
- If packages change, you will receive equivalent services to ensure full support.

Guarantee – Free Reapplication Support

If you are not accepted into medical school on your first attempt, MedSchoolCoach will support one additional application cycle at no extra cost.
To qualify, you must follow all advice provided by your MedSchoolCoach advisor throughout the program, including school selection.

Payments & Renewals

Payments are automatically deducted from the account on file according to your original invoice.
If your package includes annual renewals, payments are processed on the anniversary of your start date each year.
Additional services outside the package can be purchased separately and will have their own terms and pricing.

“Score Improvement Guarantee”:

The Score Improvement Guarantee applies only to students enrolled in a Silver, Gold, or Platinum Tutoring Package. To qualify, you must complete all of the steps below before tutoring begins:

Use all tutoring hours included in your package.
Before your first session, email a screenshot of your most recent NBME or AAMC MCAT score report—showing your name, test date, score, and score legend—to help@medschoolcoach.com.
Within one week of your final tutoring session, take an NBME, USMLE, or MCAT exam.
If your score has not improved, email a screenshot of the new score report (with the same identifying details) to help@medschoolcoach.com.
Once verified, we will provide an additional 10 tutoring hours at no cost. No refunds can be issued.

USMLE Tutoring Guarantee:

We’re committed to your success. That’s why we stand behind our tutoring with these guarantees:

Step 1 / Level 1 – Pass Guarantee: Complete 25-39 hours of tutoring and do not pass → 5 complimentary hours. Complete 40+ hours of tutoring and do not pass → 10 complimentary hours.
Step 2 / Level 2 – Score Increase Guarantee: Complete 25-39 hours of tutoring and your score does not improve → 5 complimentary hours. Complete 40+ hours of tutoring and your score does not improve → 10 complimentary hours.
Step 3 / Level 3 – Score Increase Guarantee: Complete 25-39 hours of tutoring and your score does not improve → 5 complimentary hours. Complete 40+ hours of tutoring and your score does not improve → 10 complimentary hours.

Important Details and Eligibility Guarantees apply to one Step/Level exam only. NBME and COMAT shelf exams are not included. Guarantees are offered only once per student, per Step/Level, regardless of the number of packages purchased. Complimentary hours are non-refundable and non-transferable. Definition of Hours Used Hours must be completed, billable tutoring sessions with a MedSchoolCoach tutor.

The guarantee applies only after all purchased hours in the package (25-39 or 40+) have been completed. Students must:

Attend tutoring sessions consistently.
Follow tutor guidance, including completion of assigned practice questions, exams, or study plans.
Sit for the relevant Step/Level exam within 6 months of completing the tutoring package.

Documentation Requirements Pass Guarantee: requires an official, unaltered score report from NBME/NBOME showing a failing result.

Score Increase Guarantee: requires at least one documented, dated NBME/NBOME (or equivalent) exam prior to starting tutoring and an official score report from the relevant Step/Level exam

Guarantees do not apply if:

The student switches exams (e.g., from Step 1 to Step 2) after beginning tutoring.
The exam attempt is voided or invalidated by NBME/NBOME/ECFMG or equivalent authority.
The exam is taken under non-standard or experimental conditions.

Timeframe for Claims: Guarantee claims must be submitted within 30 days of receiving official results, along with required documentation.

Guarantee effective October 1, 2025. For students who enrolled prior, please contact our student success team.

User Data:

Interactions and information obtained through
medschoolcoach.com
are always subject to your individual privacy settings on each social network.

Users may sign up or log in via third-party services (Google, Apple, Facebook),
which will share limited data—such as full name, email address, and profile photo—
with MedSchoolCoach.

Additional Terms:

Release of Liability

By purchasing MedSchoolCoach, LLC’s services, I release MedSchoolCoach—including its employees, consultants, and contractors (collectively, “MedSchoolCoach”)—from all claims, demands, or actions arising from the discussions and interpretations provided. The services rendered by MedSchoolCoach are the consideration for this release and disclaimer of liability.

Payment & Refunds

All services require full pre-payment unless noted otherwise. Fees paid to MedSchoolCoach are
non-refundable, and no partial refunds will be issued except at MedSchoolCoach’s discretion
(as detailed in the refund policy above). If a refund is granted, the amount is determined
solely by MedSchoolCoach at the time of termination. All advice provided remains the
intellectual property of MedSchoolCoach, and services are non-transferable. Parents and
significant others may participate in discussions. MedSchoolCoach reserves the right to
terminate a client relationship at any time and at its sole discretion.

Disputes & Arbitration

Any disputes, controversies, or claims arising out of or relating to this agreement shall be
submitted to binding arbitration pursuant to the rules of the American Arbitration
Association then in effect. In any litigation related to the subject matter of this
agreement, the non-prevailing party will reimburse the prevailing party for all reasonable
attorney fees and costs.

Software-Specific Terms & Policies

The products below (MCAT Go and the MCAT Prep App) are standalone digital tools. Because they collect data and function separately from our core advising services, each has its own Terms & Conditions and Privacy Policy.

Terms and Conditions of www.medschoolcoach.com

These Terms govern

the use of www.medschoolcoach.com, and,
any other related Agreement or legal relationship with the Owner

in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.

The User must read this document carefully.

Although the entire contractual relationship relating to these Products is entered into solely by the Owner and Users, Users acknowledge and agree that, where www.medschoolcoach.com has been provided to them via the Apple App Store, Apple may enforce these Terms as a third-party beneficiary.

Www.medschoolcoach.com is provided by:

MedSchoolCoach, LLC

Owner contact email: info@medschoolcoach.com

What the User should know at a glance

Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.

The right of withdrawal only applies to European Consumers.

TERMS OF USE

Unless otherwise specified, the terms of use detailed in this section apply generally when using www.medschoolcoach.com.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using www.medschoolcoach.com, Users confirm to meet the following requirements:

There are no restrictions for Users in terms of being Consumers or Business Users;

Users aren’t located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist-supporting” country;
Users aren’t listed on any U.S. Government list of prohibited or restricted parties;

Account registration

To use the Service Users may register or create a User account, providing all required data or information in a complete and truthful manner.
Users may also use the Service without registering or creating a User account, however, this may cause limited availability of certain features or functions.

Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by www.medschoolcoach.com.

By registering, Users agree to be fully responsible for all activities that occur under their username and password.
Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

Account termination

Users can terminate their account and stop using the Service at any time by doing the following:

By directly contacting the Owner at the contact details provided in this document.

Account suspension and deletion

The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms.

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.

The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

Content on www.medschoolcoach.com

Unless where otherwise specified or clearly recognizable, all content available on www.medschoolcoach.com is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on www.medschoolcoach.com infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

Rights regarding content on www.medschoolcoach.com - All rights reserved

The Owner holds and reserves all intellectual property rights for any such content.

Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on www.medschoolcoach.com, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Where explicitly stated on www.medschoolcoach.com, the User may download, copy and/or share some content available through www.medschoolcoach.com for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Access to external resources

Through www.medschoolcoach.com Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

Www.medschoolcoach.com and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of www.medschoolcoach.com and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to www.medschoolcoach.com or the Service, terminating contracts, reporting any misconduct performed through www.medschoolcoach.com or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or are suspected to engage in any of the following activities:

violate laws, regulations and/or these Terms;
infringe any third-party rights;
considerably impair the Owner’s legitimate interests;
offend the Owner or any third party.

TERMS AND CONDITIONS OF SALE

Paid Products

Some of the Products provided on www.medschoolcoach.com, as part of the Service, are provided on the basis of payment.

The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of www.medschoolcoach.com.

Product description

Prices, descriptions or availability of Products are outlined in the respective sections of www.medschoolcoach.com and are subject to change without notice.

While Products on www.medschoolcoach.com are presented with the greatest accuracy technically possible, representation on www.medschoolcoach.com through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.

The characteristics of the chosen Product will be outlined during the purchasing process.

Purchasing process

Any steps taken from choosing a Product to order submission form part of the purchasing process.

The purchasing process includes these steps:

Users must choose the desired Product and verify their purchase selection.
After having reviewed the information displayed in the purchase selection, Users may place the order by submitting it.

Order submission

When the User submits an order, the following applies:

The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
In case the purchased Product requires an action from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.
Upon submission of the order, Users will receive a receipt confirming that the order has been received.

All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

Prices

Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.

Prices on www.medschoolcoach.com are displayed:

either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the User is browsing.

Methods of payment

Information related to accepted payment methods are made available during the purchasing process.

Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of www.medschoolcoach.com.

All payments are independently processed through third-party services. Therefore, www.medschoolcoach.com does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfill the purchase order. If a payment fails or is refused, the Owner reserves the right to claim any related expenses or damages from the User.

Purchase via app store

Www.medschoolcoach.com or specific Products available for sale on www.medschoolcoach.com must be purchased via a third-party app store. To access such purchases, Users must follow the instructions provided on the relevant online store (such as "Apple App Store" or "Google Play"), which may vary depending on the particular device in use.

Unless otherwise specified, purchases done via third-party online stores are also subject to such third-parties’ terms and conditions, which, in case of any inconsistency or conflict, shall always prevail upon these Terms.

Users purchasing through such third-party online stores must therefore read such terms and conditions of sale carefully and accept them.

Retention of Product ownership

Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.

Retention of usage rights

Users do not acquire any rights to use the purchased Product until the total purchase price is received by the Owner.

Delivery

Delivery of digital content

Unless otherwise stated, digital content purchased on www.medschoolcoach.com is delivered via download on the device(s) chosen by Users.

Users acknowledge and accept that in order to download and/or use the Product, the intended device(s) and its respective software (including operating systems) must be legal, commonly used, up-to-date, and consistent with current market-standards.

Users acknowledge and accept that the ability to download the purchased Product may be limited in time and space.

Performance of services

The purchased service shall be performed or made available within the timeframe specified on www.medschoolcoach.com or as communicated before the order submission.

Contract duration

Subscriptions

Subscriptions allow Users to receive a Product continuously or regularly over time. Details regarding the type of subscription and termination are outlined below.

Subscriptions handled via Apple ID

Users may subscribe to a Product using the Apple ID associated with their Apple App Store account by using the relevant process on www.medschoolcoach.com. When doing so, Users acknowledge and accept that

any payment due shall be charged to their Apple ID account;
subscriptions are automatically renewed for the same duration unless the User cancels at least 24 hours before the current period expires;
any and all fees or payments due for renewal will be charged within 24-hours before the end of the current period;
subscriptions can be managed or cancelled in the Users’ Apple App Store account settings.

The above shall prevail upon any conflicting or diverging provision of these Terms.

Termination

Subscriptions may be terminated by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document, or — if applicable — by using the corresponding controls inside www.medschoolcoach.com.

User rights

Right of withdrawal

Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.

Who the right of withdrawal applies to

Unless any applicable exception is mentioned below, Users who are European Consumers are granted a statutory cancellation right under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification.

Users that do not fit this qualification, cannot benefit from the rights described in this section.

Exercising the right of withdrawal

To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract.

To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the withdrawal period expires.

When does the withdrawal period expire?

Regarding the purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.
Regarding the purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece.

Effects of withdrawal

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery.

However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner, will not be reimbursed.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement.

…on the purchase of physical goods

Unless the Owner has offered to collect the goods, Users shall send back the goods or hand them over to the Owner, or to a person authorized by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest.

Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.

The costs of returning the goods are borne by the User.

Liability and indemnification

Australian Users

Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

US Users

Disclaimer of Warranties

Www.medschoolcoach.com is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by user from owner or through the Service will create any warranty not expressly stated herein.

Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at users own risk and users shall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results from such download or Users’ use of the Service.

The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. The owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.

Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law.

Limitations of liability

To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for

any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
any errors, mistakes, or inaccuracies of content;
personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
any interruption or cessation of transmission to or from the Service;
any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if company has been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.

Indemnification

The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from

User’s use of and access to the Service, including any data or content transmitted or received by User;
User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms;
User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
User’s violation of any statutory law, rule, or regulation;
any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
User’s wilful misconduct; or
statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.

Common provisions

No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Owner will cooperate with Users to enable them to withdraw Personal Data or information and will respect Users' rights relating to continued product use and/or compensation, as provided for by applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” events( infrastructural breakdowns or blackouts etc.).

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of www.medschoolcoach.com and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling programme.

Privacy policy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of www.medschoolcoach.com.

Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to www.medschoolcoach.com are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with www.medschoolcoach.com are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User from the date communicated to Users onwards.

The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.

The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.

If legally required, the Owner will notify Users in advance of when the modified Terms will take effect.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of www.medschoolcoach.com must be sent using the contact information stated in this document.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

US Users

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

EU Users

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.
In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of national law

However, regardless of the above, if the law of the country that the User is located in provides for a higher applicable consumer protection standard, such higher standards shall prevail.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Exception for Consumers in Europe

The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in the United Kingdom, Switzerland, Norway or Iceland.

Dispute resolution

Amicable dispute resolution

Users may bring any disputes to the Owner who will try to resolve them amicably.

While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of www.medschoolcoach.com or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.

The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.

The Owner will process the complaint without undue delay and within 21 days of receiving it.

Online dispute resolution for Consumers

The European Commission has established an online platform for alternative dispute resolutions that facilitates an out-of-court method for solving disputes related to and stemming from online sale and service contracts.

As a result, any European Consumer or Consumer based in Norway, Iceland, or Liechtenstein can use such platform for resolving disputes stemming from contracts which have been entered into online. The platform is available at the following link.

Definitions and legal references

Www.medschoolcoach.com (or this Application)

The property that enables the provision of the Service.

Agreement

Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Business User

Any User that does not qualify as a Consumer.

European (or Europe)

Applies where a User, regardless of nationality, is in the EU.

Example withdrawal form

Addressed to:

MedSchoolCoach, LLC
info@medschoolcoach.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following service:

_____________________________________________ (insert a description of the goods/services that are subject to the respective withdrawal)

Ordered on: _____________________________________________ (insert the date)
Received on: _____________________________________________ (insert the date)
Name of consumer(s):_____________________________________________
Address of consumer(s):_____________________________________________
Date: _____________________________________________

(sign if this form is notified on paper)

Owner (or We)

Indicates the natural person(s) or legal entity that provides www.medschoolcoach.com and/or the Service to Users.

Product

A good or service available for purchase through www.medschoolcoach.com, such as e.g. physical goods, digital files, software, booking services etc.

The sale of Products may be part of the Service.

Service

The service provided by www.medschoolcoach.com as described in these Terms and on www.medschoolcoach.com.

Terms

All provisions applicable to the use of www.medschoolcoach.com and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.

User (or You)

Indicates any natural person or legal entity using www.medschoolcoach.com.

Consumer

Consumer is any User qualifying as such under applicable law.

Latest update: June 14, 2023

iubenda hosts this content and only collects the Personal Data strictly necessary for it to be provided.

Cookie Policy of www.medschoolcoach.com

Welcome to the cookie policy of www.medschoolcoach.com. This policy will help you understand what cookies and tracking technologies we use, how we use them and what your rights are in relation to it.

Latest update: April 16, 2025

Introduction

This document informs Users about the technologies that help www.medschoolcoach.com to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with www.medschoolcoach.com.

For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User's consent, depending on the applicable law. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

Www.medschoolcoach.com uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information — such as the presence of other Trackers — in the linked privacy policies of the respective third-party providers or by contacting the Owner.

Owner and Data Controller

MedSchoolCoach, LLC

Owner contact email: info@medschoolcoach.com

How www.medschoolcoach.com uses Trackers

Necessary

Www.medschoolcoach.com uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.

Experience

Www.medschoolcoach.com uses Trackers to improve the quality of the user experience and enable interactions with external content, networks and platforms.

Trackers managed by third parties

Facebook like button and social widgets

Facebook, Inc.

United States

Tracker +1

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data processed:

Tracker
Usage Data

Service provided by:

Facebook, Inc. (United States) – Privacy Policy

Trackers duration:

_fbp: 3 months
datr: 2 years
lastExternalReferrer: duration of the session

Instagram widget

Facebook, Inc.

United States

Tracker +1

Instagram is an image visualization service provided by Facebook, Inc. that allows www.medschoolcoach.com to incorporate content of this kind on its pages.

Personal Data processed:

Tracker
Usage Data

Service provided by:

Facebook, Inc. (United States) – Privacy Policy

HubSpot Analytics

HubSpot, Inc.

United States

Tracker +1

HubSpot Analytics is an analytics service provided by HubSpot, Inc.

Personal Data processed:

Tracker
Usage Data

Service provided by:

HubSpot, Inc. (United States) – Privacy Policy – Opt Out

Trackers duration:

__hmpl: duration of the session
__hs_gpc_banner_dismiss: 6 months
__hssc: 30 minutes
__hssrc: duration of the session
__hstc: 2 years
hublytics_events_53: duration of the session
hubspotutk: 2 years
messagesUtk: 2 years

Google Optimize 360

Google LLC

United States

Tracker +1

Google Optimize 360 is an A/B testing service provided by Google LLC ("Google").

This service allows the Owner to target groups of Users on the base of their past use of www.medschoolcoach.com. Users that opt-out of tracking by Google Analytics will not be included in experiments created in Google Optimize 360.

Google may use Personal Data to contextualize and personalize the ads of its own advertising network.

Personal Data processed:

Tracker
Usage Data

Service provided by:

Google LLC (United States) – Privacy Policy

Trackers duration:

_gaexp: 3 months
_opt_awcid: 1 day
_opt_awgid: 1 day
_opt_awkid: 1 day
_opt_awmid: 1 day
_opt_expid: 10 seconds
_opt_utmc: 1 day

Marketing

Www.medschoolcoach.com uses Trackers to deliver personalized ads or marketing content, and to measure their performance.

Trackers managed by third parties

Google Ads Conversion Tracking

Google LLC

United States

Tracker +1

Google Ads conversion tracking is an analytics service provided by Google LLC that connects data from the Google Ads advertising network with actions performed on www.medschoolcoach.com.

Personal Data processed:

Trackers
Usage Data

Service provided by:

Google LLC (United States) – Privacy Policy

Trackers duration:

IDE: 2 years
test_cookie: 15 minutes

How to manage preferences and provide or withdraw consent on www.medschoolcoach.com

Whenever the use of Trackers is based on consent, users can provide or withdraw such consent by setting or updating their preferences via the relevant privacy choices panel available on www.medschoolcoach.com.

With regard to any third-party Trackers, Users can manage their preferences via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

How to control or delete Cookies and similar technologies via your device settings

Users may use their own browser settings to:

See what Cookies or other similar technologies have been set on the device;
Block Cookies or similar technologies;
Clear Cookies or similar technologies from the browser.

The browser settings, however, do not allow granular control of consent by category.

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).

How to opt out of interest-based advertising

Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU and UK), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

Consequences of denying the use of Trackers

Users are free to decide whether or not to allow the use of Trackers. However, please note that Trackers help www.medschoolcoach.com to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, if the User chooses to block the use of Trackers, the Owner may be unable to provide related features.

Definitions and legal references

Personal Data (or Data) / Personal Information (or Information)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Sensitive Personal Information

Sensitive Personal Information means any Personal Information that is not publicly available and reveals information considered sensitive according to the applicable privacy law.

Usage Data

Information collected automatically through www.medschoolcoach.com (or third-party services employed in www.medschoolcoach.com), which can include: the IP addresses or domain names of the computers utilized by the Users who use www.medschoolcoach.com, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using www.medschoolcoach.com who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Processor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of www.medschoolcoach.com. The Data Controller, unless otherwise specified, is the Owner of www.medschoolcoach.com.

www.medschoolcoach.com (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by www.medschoolcoach.com as described in the relative terms (if available) and on this site/application.

Sale

Sale means any exchange of Personal Information by the Owner to a third party, for monetary or other valuable consideration, as defined by the applicable privacy US state law. Please note that the exchange of Personal Information with a service provider pursuant to a written contract that meets the requirements set by the applicable law, does not constitute a Sale of your Personal Information.

Sharing

Sharing means any sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's Personal Information by the business to a third party for cross-context behavioral advertising, whether for monetary or other valuable consideration, including transactions between a business and a third party for cross-context behavioral advertising for the benefit of a business in which no money is exchanged, as defined by the California privacy laws. Please note that the exchange of Personal Information with a service provider pursuant to a written contract that meets the requirements set by the California privacy laws, does not constitute sharing of your Personal Information.

Targeted advertising

Targeted advertising means displaying advertisements to a consumer where the advertisement is selected based on Personal Information obtained from that consumer’s activities over time and across nonaffiliated websites or online applications to predict such consumer’s preferences or interests, as defined by the applicable privacy US state law.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This policy has been prepared based on provisions of multiple legislations.

This policy relates solely to www.medschoolcoach.com, if not stated otherwise within this document.

How can we help?

What you can do

Your data

In case of issues

While we strive to create a positive user experience, we understand that issues may occasionally arise between us and our users.
If this is the case, please feel free to contact us.

www.medschoolcoach.com

MedSchoolCoach, LLC

Owner contact email: info@medschoolcoach.com

iubenda hosts this content and only collects the Personal Data strictly necessary for it to be provided.

Privacy Policy of www.medschoolcoach.com

Welcome to the privacy policy of www.medschoolcoach.com. This policy will help you understand what data we collect, why we collect it, and what your rights are in relation to it.

Latest update: April 16, 2025

Summary

Data we collect automatically

We automatically collect data from you for example when you visit www.medschoolcoach.com.

Trackers
Usage Data
other type of data

Trusted third parties help us to process it

How we use them

Advertising
Analytics
Tag Management
Displaying content from external platforms
Interaction with external social networks and platforms
Content performance and features testing (A/B testing)
Managing contacts and sending messages

Data you give to us

We collect the data you give to us for example when you sign up for our newsletter.

phone number
address
email address
ZIP/Postal code
Trackers
Usage Data
First name
Last name

Trusted third parties help us to process it

How we use them

Contacting the User
User database management
Managing data collection and online surveys
Connecting Data
Managing contacts and sending messages

Owner and Data Controller

MedSchoolCoach, LLC

Owner contact email: info@medschoolcoach.com

Type of Data we collect

Among the types of Personal Data that www.medschoolcoach.com collects, by itself or through third parties, there are:

Trackers
Usage Data
phone number
address
email address
ZIP/Postal code
first name
last name

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using www.medschoolcoach.com.
Unless specified otherwise, all Data requested by www.medschoolcoach.com is mandatory and failure to provide this Data may make it impossible for www.medschoolcoach.com to provide its services. In cases where www.medschoolcoach.com specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by www.medschoolcoach.com or by the owners of third-party services used by www.medschoolcoach.com serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through www.medschoolcoach.com.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of www.medschoolcoach.com (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:

Handling payments
Advertising
Contacting the User
User database management
Analytics
Tag Management
Displaying content from external platforms
Backup saving and management
Interaction with external social networks and platforms
Content performance and features testing (A/B testing)
Managing data collection and online surveys
Connecting Data
Managing contacts and sending messages
Hosting and backend infrastructure

Detailed information on the processing of Personal Data

Advertising

This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on www.medschoolcoach.com, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Trackers for identifying Users, behavioral retargeting i.e. displaying ads tailored to the User’s interests and behavior, or to measure ads performance. For more information, please check the privacy policies of the relevant services.
Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.

Google Ads Conversion Tracking

Google LLC

United States

Trackers +1

Google Ads conversion tracking is an analytics service provided by Google LLC that connects data from the Google Ads advertising network with actions performed on www.medschoolcoach.com.

Personal Data processed:

Trackers
Usage Data

Service provided by:

Google LLC (United States) – Privacy Policy

Category of Personal Information collected according to the CCPA

internet or other electronic network activity information

This processing constitutes:

a Sale in California

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

HubSpot Analytics

Hubspot, Inc.

United States

Trackers +1

HubSpot Analytics is an analytics service provided by HubSpot, Inc.

Personal Data processed:

Tracker
Usage Data

Service provided by:

HubSpot, Inc. (United States) – Privacy Policy – Opt Out

Category of Personal Information collected according to the CCPA

internet or other electronic network activity information

This processing constitutes:

a Sale in California

Backup saving and management

This type of service allows the Owner to save and manage backups of www.medschoolcoach.com on external servers managed by the service provider itself. The backups may include the source code and content as well as the data that the User provides to www.medschoolcoach.com.

Backup on Google Drive

Google LLC

United States

various types of Data as specified in the privacy policy of the service

Google Drive is a service to save and manage backups provided by Google LLC.

Personal Data processed:

various types of Data as specified in the privacy policy of the service

Service provided by:

Google LLC (United States) – Privacy Policy

Category of Personal Information collected according to the CCPA

internet or other electronic network activity information

Connecting Data

This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.
This results in Data flowing through these services, potentially causing the retention of this Data.

Zapier

Zapier, Inc.

United States

Email Address +2

Zapier is a workflow automation service provided by Zapier, Inc. that automates the movement of Data between (third-party) services.

Personal Data processed:

email address
first name
last name

Service provided by:

Zapier, Inc. (United States) – Privacy Policy

Category of Personal Information collected according to the CCPA

identifiers

This processing constitutes:

a Sale in California

Contacting the User

Contact Form

www.medschoolcoach.com

Address +3

By filling in the contact form with their Data, the User authorizes www.medschoolcoach.com to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data processed:

address
email address
phone number
ZIP/Postal code

Service provided by:

www.medschoolcoach.com

Category of Personal Information collected according to the CCPA

identifiers

Phone Contact

www.medschoolcoach.com

phone number

Users that provided their phone number might be contacted for commercial or promotional purposes related to www.medschoolcoach.com, as well as for fulfilling support requests.

Personal Data processed:

phone number

Service provided by:

www.medschoolcoach.com

Category of Personal Information collected according to the CCPA

identifiers

Content performance and features testing (A/B testing)

The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of www.medschoolcoach.com.

Google Optimize 360

Google LLC

United States

Tracker +1

Google Optimize 360 is an A/B testing service provided by Google LLC ("Google").

Google may use Personal Data to contextualize and personalize the ads of its own advertising network.

Personal Data processed:

Tracker
Usage Data

Service provided by:

Google LLC (United States) – Privacy Policy

Category of Personal Information collected according to the CCPA

internet or other electronic network activity information

This processing constitutes:

a Sale in California

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of www.medschoolcoach.com and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Fonts

Google LLC

United States

Usage data +1

Google Fonts is a typeface visualization service provided by Google LLC that allows www.medschoolcoach.com to incorporate content of this kind on its pages.

Personal Data processed:

Usage Data
various types of Data as specified in the privacy policy of the service

Service provided by:

Google LLC (United States) – Privacy Policy

Category of Personal Information collected according to the CCPA

internet or other electronic network activity information

This processing constitutes:

a Sale in California

Instagram widget

Facebook, Inc.

United States

Tracker +1

Handling payments

Unless otherwise specified, www.medschoolcoach.com processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. Www.medschoolcoach.com isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.

Stripe

Stripe Inc

United States

various types of Data as specified in the privacy policy of the service

Stripe is a payment service provided by Stripe Inc.

Personal Data processed:

various types of Data as specified in the privacy policy of the service

Service provided by:

Stripe Inc (United States) – Privacy Policy

Category of Personal Information collected according to the CCPA

internet or other electronic network activity information

Hosting and backend infrastructure

This type of service has the purpose of hosting Data and files that enable www.medschoolcoach.com to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of www.medschoolcoach.com.

Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

DigitalOcean

DigitalOcean Inc.

United States

various types of Data as specified in the privacy policy of the service

DigitalOcean is a hosting service provided by DigitalOcean Inc.

Personal Data processed:

various types of Data as specified in the privacy policy of the service

Service provided by:

DigitalOcean Inc. (United States) – Privacy Policy

Category of Personal Information collected according to the CCPA

internet or other electronic network activity information

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of www.medschoolcoach.com.
The interaction and information obtained through www.medschoolcoach.com are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on www.medschoolcoach.com isn’t being connected back to the User’s profile.

Facebook like button and social widgets

Facebook, Inc.

United States

Tracker +1

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data processed:

Tracker
Usage Data

Service provided by:

Facebook, Inc. (United States) – Privacy Policy

Category of Personal Information collected according to the CCPA

internet or other electronic network activity information

This processing constitutes:

a Sale in the United States

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

HubSpot Email

HubSpot, Inc.

United States

email address +1

HubSpot Email is an email address management and message sending service provided by HubSpot, Inc.

Personal Data processed:

email address
Usage Data

Service provided by:

HubSpot, Inc. (United States) – Privacy Policy

Category of Personal Information collected according to the CCPA

identifiers
internet or other electronic network activity information

This processing constitutes:

a Sale in California
a Sharing in California

Managing data collection and online surveys

This type of service allows www.medschoolcoach.com to manage the creation, deployment, administration, distribution and analysis of online forms and surveys in order to collect, save and reuse Data from any responding Users.
The Personal Data collected depend on the information asked and provided by the Users in the corresponding online form.

These services may be integrated with a wide range of third-party services to enable the Owner to take subsequent steps with the Data processed - e.g. managing contacts, sending messages, analytics, advertising and payment processing.

Facebook lead ads

Facebook, Inc.

United States

email address

Facebook lead ads is an advertising and data collection service provided by Facebook, Inc. that allows form-based ads to be shown to Users pre-populated with Personal Data from their Facebook profiles, such as names and email addresses. Depending on the type of advertisement, Users may be requested to provide further information.

Form submission results in the collection and processing of these Data by the Owner under this privacy policy, and only for the specific purpose outlined on the form and/or inside this privacy policy, where provided.

Users may exercise their rights, at any time, including the right to withdraw their consent to the processing of their Data, as specified in the section containing information about User rights in this privacy policy.

Personal Data processed:

email address

Service provided by:

Facebook, Inc. (United States) – Privacy Policy – Opt out

Category of Personal Information collected according to the CCPA

identifiers

This processing constitutes:

a Sale in California

Tag Management

This type of service helps the Owner to manage the tags or scripts needed on www.medschoolcoach.com in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.

Google Tag Manager

Google LLC

United States

Usage data

Google Tag Manager is a tag management service provided by Google LLC.

Personal Data processed:

Usage Data

Service provided by:

Google LLC (United States) – Privacy Policy

Category of Personal Information collected according to the CCPA

internet or other electronic network activity information

This processing constitutes:

a Sale in California

User database management

This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to www.medschoolcoach.com, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving www.medschoolcoach.com.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on www.medschoolcoach.com.

HubSpot CRM

HubSpot, Inc.

United States

email address +2

HubSpot CRM is a User database management service provided by HubSpot, Inc.

Personal Data processed:

email address
phone number
various types of Data as specified in the privacy policy of the service

Service provided by:

HubSpot, Inc. (United States) – Privacy Policy

Category of Personal Information collected according to the CCPA

identifiers
internet or other electronic network activity information

This processing constitutes:

a Sale in California

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

Third Party

Data can be shared with affiliated parties. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Cookie Policy

Www.medschoolcoach.com uses Trackers. To learn more, Users may consult the Cookie Policy.

Further Information for Users in the European Union

This section applies to all Users in the European Union, according to the General Data Protection Regulation (the “GDPR”), and, for such Users, supersedes any other possibly divergent or conflicting information contained in the privacy policy. Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of the Personal Data, if any, and further information about Personal Data can be found in the section titled “Detailed information on the processing of Personal Data” within this document.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

Users have given their consent for one or more specific purposes.
provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Further information about retention time

Therefore:

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The rights of Users based on the General Data Protection Regulation (GDPR)

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following, to the extent permitted by law:

Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.

Further information for Users in Brazil

This section of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the entity running www.medschoolcoach.com and, if the case may be, its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as “we”, “us”, “our”).
This section applies to all Users in Brazil (Users are referred to below, simply as “you”, “your”, “yours”), according to the "Lei Geral de Proteção de Dados" (the "LGPD"), and for such Users, it supersedes any other possibly divergent or conflicting information contained in the privacy policy.
This part of the document uses the term “personal information“ as it is defined in the LGPD.

The grounds on which we process your personal information

We can process your personal information solely if we have a legal basis for such processing. Legal bases are as follows:

your consent to the relevant processing activities;
compliance with a legal or regulatory obligation that lies with us;
the carrying out of public policies provided in laws or regulations or based on contracts, agreements and similar legal instruments;
studies conducted by research entities, preferably carried out on anonymized personal information;
the carrying out of a contract and its preliminary procedures, in cases where you are a party to said contract;
the exercising of our rights in judicial, administrative or arbitration procedures;
protection or physical safety of yourself or a third party;
the protection of health – in procedures carried out by health entities or professionals;
our legitimate interests, provided that your fundamental rights and liberties do not prevail over such interests; and
credit protection.

To find out more about the legal bases, you can contact us at any time using the contact details provided in this document.

Categories of personal information processed

To find out what categories of your personal information are processed, you can read the section titled “Detailed information on the processing of Personal Data” within this document.

Why we process your personal information

To find out why we process your personal information, you can read the sections titled “Detailed information on the processing of Personal Data” and “The purposes of processing” within this document.

Your Brazilian privacy rights, how to file a request and our response to your requests

Your Brazilian privacy rights

You have the right to:

obtain confirmation of the existence of processing activities on your personal information;
access to your personal information;
have incomplete, inaccurate or outdated personal information rectified;
obtain the anonymization, blocking or elimination of your unnecessary or excessive personal information, or of information that is not being processed in compliance with the LGPD;
obtain information on the possibility to provide or deny your consent and the consequences thereof;
obtain information about the third parties with whom we share your personal information;
obtain, upon your express request, the portability of your personal information (except for anonymized information) to another service or product provider, provided that our commercial and industrial secrets are safeguarded;
obtain the deletion of your personal information being processed if the processing was based upon your consent, unless one or more exceptions provided for in art. 16 of the LGPD apply;
revoke your consent at any time;
lodge a complaint related to your personal information with the ANPD (the National Data Protection Authority) or with consumer protection bodies;
oppose a processing activity in cases where the processing is not carried out in compliance with the provisions of the law;
request clear and adequate information regarding the criteria and procedures used for an automated decision; and
request the review of decisions made solely on the basis of the automated processing of your personal information, which affect your interests. These include decisions to define your personal, professional, consumer and credit profile, or aspects of your personality.

You will never be discriminated against, or otherwise suffer any sort of detriment, if you exercise your rights.

How to file your request

You can file your express request to exercise your rights free from any charge, at any time, by using the contact details provided in this document, or via your legal representative.

How and when we will respond to your request

We will strive to promptly respond to your requests.
In any case, should it be impossible for us to do so, we’ll make sure to communicate to you the factual or legal reasons that prevent us from immediately, or otherwise ever, complying with your requests. In cases where we are not processing your personal information, we will indicate to you the physical or legal person to whom you should address your requests, if we are in the position to do so.

In the event that you file an access or personal information processing confirmation request, please make sure that you specify whether you’d like your personal information to be delivered in electronic or printed form.
You will also need to let us know whether you want us to answer your request immediately, in which case we will answer in a simplified fashion, or if you need a complete disclosure instead.
In the latter case, we’ll respond within 15 days from the time of your request, providing you with all the information on the origin of your personal information, confirmation on whether or not records exist, any criteria used for the processing and the purposes of the processing, while safeguarding our commercial and industrial secrets.

In the event that you file a rectification, deletion, anonymization or personal information blocking request, we will make sure to immediately communicate your request to other parties with whom we have shared your personal information in order to enable such third parties to also comply with your request — except in cases where such communication is proven impossible or involves disproportionate effort on our side.

Transfer of personal information outside of Brazil permitted by the law

We are allowed to transfer your personal information outside of the Brazilian territory in the following cases:

when the transfer is necessary for international legal cooperation between public intelligence, investigation and prosecution bodies, according to the legal means provided by the international law;
when the transfer is necessary to protect your life or physical security or those of a third party;
when the transfer is authorized by the ANPD;
when the transfer results from a commitment undertaken in an international cooperation agreement;
when the transfer is necessary for the execution of a public policy or legal attribution of public service;
when the transfer is necessary for compliance with a legal or regulatory obligation, the carrying out of a contract or preliminary procedures related to a contract, or the regular exercise of rights in judicial, administrative or arbitration procedures.

Further information for Users in the United States

This part of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the business running www.medschoolcoach.com and, if the case may be, its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as “we”, “us”, “our”).
The information contained in this section applies to all Users (Users are referred to below, simply as “you”, “your”, “yours”), who are residents in the following states: California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island and Montana.
For such Users, this information supersedes any other possibly divergent or conflicting provisions contained in the privacy policy.
This part of the document uses the term Personal Information.

Notice at collection

The following Notice at collection provides you with timely notice about the categories of Personal Information collected or disclosed in the past 12 months so that you can exercise meaningful control over our use of that Information.
While such categorization of Personal Information is mainly based on California privacy laws, it can also be helpful for anyone who is not a California resident to get a general idea of what types of Personal Information are collected.

Internet or other electronic network activity information

Sold or Shared

Targeted Advertising

various types of data as specified in the privacy policy of the service; Trackers; Usage Data; Email Address +2

Personal Information collected or disclosed:

various types of Data as specified in the privacy policy of the service
Trackers
Usage Data
email address
phone number
Tracker

Purposes:

Handling payments
Advertising
User database management
Analytics
Tag Management
Displaying content from external platforms
Backup saving and management
Interaction with external social networks and platforms
Content performance and features testing (A/B testing)
Managing contacts and sending messages
Hosting and backend infrastructure

Retention period:

for the time necessary to fulfill the purpose

Sold or Shared:

Yes

Targeted Advertising:

Yes

Third-parties:

Stripe Inc, Google LLC, HubSpot, Inc., Facebook, Inc., DigitalOcean Inc.

Identifiers

Sold or Shared

Targeted Advertising

Phone number; Address; Email address; Zip/postal code + 4

Personal Information collected or disclosed:

phone number
address
email address
ZIP/Postal code
various types of Data as specified in the privacy policy of the service
first name
last name
Usage Data

Purposes:

Contacting the User
User database management
Managing data collection and online surveys
Connecting Data
Managing contacts and sending messages

Retention period:

for the time necessary to fulfill the purpose

Sold or Shared:

Yes

Targeted Advertising:

Yes

Third-parties:

HubSpot, Inc., Facebook, Inc., Zapier, Inc.

Service providers or contractors:

www.medschoolcoach.com

ℹ️ You can read the definitions of these concepts inside the “Definitions and legal references section” of the privacy policy.

To know more about your rights in particular to opt out of certain processing activities you can refer to the “Your privacy rights under US state laws” section of our privacy policy.

For more details on the collection of Personal Information, please read the section “Detailed information on the processing of Personal Data” of our privacy policy.

We won’t process your Information for unexpected purposes, or for purposes that are not reasonably necessary to and compatible with the purposes originally disclosed, without your consent.

What are the sources of the Personal Information we collect?

We collect the above-mentioned categories of Personal Information, either directly or indirectly, from you when you use www.medschoolcoach.com.

For example, you directly provide your Personal Information when you submit requests via any forms on www.medschoolcoach.com. You also provide Personal Information indirectly when you navigate www.medschoolcoach.com, as Personal Information about you is automatically observed and collected.

Finally, we may collect your Personal Information from third parties that work with us in connection with the Service or with the functioning of www.medschoolcoach.com and features thereof.

Your privacy rights under US state laws

You may exercise certain rights regarding your Personal Information. In particular, to the extent permitted by applicable law, you have:

the right to access Personal Information: the right to know. You have the right to request that we confirm whether or not we are processing your Personal Information. You also have the right to access such Personal Information;
the right to correct inaccurate Personal Information. You have the right to request that we correct any inaccurate Personal Information we maintain about you;
the right to request the deletion of your Personal Information. You have the right to request that we delete any of your Personal Information;
the right to obtain a copy of your Personal Information. We will provide your Personal Information in a portable and usable format that allows you to transfer data easily to another entity – provided that this is technically feasible;
the right to opt out from the Sale of your Personal Information; We will not discriminate against you for exercising your privacy rights.
the right to non-discrimination.

Additional rights for Users residing in California

In addition to the rights listed above common to all Users in the United States, as a User residing in California, you have:

The right to opt out of the Sharing of your Personal Information for cross-context behavioral advertising;
The right to request to limit our use or disclosure of your Sensitive Personal Information to only that which is necessary to perform the services or provide the goods, as is reasonably expected by an average consumer. Please note that certain exceptions outlined in the law may apply, such as, when the collection and processing of Sensitive Personal Information is necessary to verify or maintain the quality or safety of our service.

Additional rights for Users residing in Virginia, Colorado, Connecticut, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island and Montana

In addition to the rights listed above common to all Users in the United States, as a User residing in Virginia, Colorado, Connecticut, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island and Montana you have

The right to opt out of the processing of your personal information for Targeted Advertising or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
The right to freely give, deny or withdraw your consent for the processing of your Sensitive Personal Information. Please note that certain exceptions outlined in the law may apply, such as, but not limited to, when the collection and processing of Sensitive Personal Information is necessary for the provision of a product or service specifically requested by the consumer. In Maryland, your Sensitive Personal Information will be collected or processed only if strictly necessary to provide or maintain a specific product or service requested by you.

In Minnesota and Maryland Users also have the right to obtain a list of the specific third parties to which the controller has disclosed the consumer's personal data

* Note that in some states like Minnesota you have the following specific rights connected to profiling:

The right to question the results of the profiling;
The right to be informed of the reason that the profiling resulted in the decision; if feasible
The right to be informed of what actions the consumer might have taken to secure a different decision and the actions that the consumer might take to secure a different decision in the future;
The right to review personal data used in the profiling;
If inaccurate, the right to have the data corrected and the profiling decision reevaluated based on the corrected data;

Additional rights for users residing in Utah and Iowa

In addition to the rights listed above common to all Users in the United States, as a User residing in Utah and Iowa, you have:

The right to opt out of the processing of your Personal Information for Targeted Advertising;
The right to opt out of the processing of your Sensitive Personal Information. Please note that certain exceptions outlined in the law may apply, such as, but not limited to, when the collection and processing of Sensitive Personal Information is necessary for the provision of a product or service specifically requested by the consumer.

How to exercise your privacy rights under US state laws

To exercise the rights described above, you need to submit your request to us by contacting us via the contact details provided in this document.

For us to respond to your request, we must know who you are. We will not respond to any request if we are unable to verify your identity and therefore confirm the Personal Information in our possession relates to you. You are not required to create an account with us to submit your request. We will use any Personal Information collected from you in connection with the verification of your request solely for verification and shall not further disclose the Personal Information, retain it longer than necessary for purposes of verification, or use it for unrelated purposes.

If you are an adult, you can make a request on behalf of a child under your parental authority.

How to exercise your rights to opt out

In addition to what is stated above, to exercise your right to opt-out of Sale or Sharing and Targeted Advertising you can also use the privacy choices link provided on www.medschoolcoach.com.

If you want to submit requests to opt out of Sale or Sharing and Targeted Advertising activities via a user-enabled global privacy control, such as for example the Global Privacy Control (“GPC”), you are free to do so and we will abide by such request in a frictionless manner.

How and when we are expected to handle your request

We will respond to your request without undue delay, but in all cases within the timeframe required by applicable law. Should we need more time, we will explain to you the reasons why, and how much more time we need.

Should we deny your request, we will explain to you the reasons behind our denial (where envisaged by applicable law you may then contact the relevant authority to submit a complaint).

We do not charge a fee to process or respond to your request unless such request is manifestly unfounded or excessive and in all other cases where it is permitted by the applicable law. In such cases, we may charge a reasonable fee or refuse to act on the request. In either case, we will communicate our choices and explain the reasons behind them.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of www.medschoolcoach.com or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, www.medschoolcoach.com may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, www.medschoolcoach.com and any third-party services may collect files that record interaction with www.medschoolcoach.com (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within www.medschoolcoach.com and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data) / Personal Information (or Information)

Sensitive Personal Information

Sensitive Personal Information means any Personal Information that is not publicly available and reveals information considered sensitive according to the applicable privacy law.

Usage Data

User

The individual using www.medschoolcoach.com who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Processor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

www.medschoolcoach.com (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by www.medschoolcoach.com as described in the relative terms (if available) and on this site/application.

Sale

Sharing

Targeted advertising

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Legal information

This policy has been prepared based on provisions of multiple legislations.

This policy relates solely to www.medschoolcoach.com, if not stated otherwise within this document.

How can we help?

What you can do

Your data

In case of issues

While we strive to create a positive user experience, we understand that issues may occasionally arise between us and our users.
If this is the case, please feel free to contact us.

www.medschoolcoach.com

MedSchoolCoach, LLC

Owner contact email: info@medschoolcoach.com

iubenda hosts this content and only collects the Personal Data strictly necessary for it to be provided.

Terms of Service

Availability of our advisors & tutors:

Cancellations of Sessions:

Editing Services:

Confidentiality:

Termination of Services:

Expiration of Services:

Residency Match Guarantee (“Match Promise”):

Second-Cycle Support Includes:

Second-Cycle Support Does Not Include:

Eligibility Requirements:

Refunds:

Refund Policy for Services

Credits:

Credit Policy for Services

No Guarantee:

Your responsibility:

“Platinum Package Promise” (Guarantee of Admission or

We Work with You Again Next Cycle):

Eligibility Requirements:

“Pre-Med Concierge” Program Terms:

Program Duration & Flexibility

What’s Included

Guarantee – Free Reapplication Support

Payments & Renewals

“Score Improvement Guarantee”:

USMLE Tutoring Guarantee:

User Data:

Additional Terms:

Release of Liability

Payment & Refunds

Disputes & Arbitration

Software-Specific Terms & Policies

Terms and Conditions of www.medschoolcoach.com

What the User should know at a glance

TERMS OF USE

Account registration

Account termination

Account suspension and deletion

Content on www.medschoolcoach.com

Rights regarding content on www.medschoolcoach.com - All rights reserved

Access to external resources

Acceptable use

TERMS AND CONDITIONS OF SALE

Paid Products

Product description

Purchasing process

Order submission

Prices

Methods of payment

Purchase via app store

Retention of Product ownership

Retention of usage rights

Delivery

Delivery of digital content

Performance of services

Contract duration

Subscriptions

Subscriptions handled via Apple ID

Termination

User rights

Right of withdrawal

Who the right of withdrawal applies to

Exercising the right of withdrawal

Effects of withdrawal

…on the purchase of physical goods

Liability and indemnification

Australian Users

Limitation of liability

US Users

Disclaimer of Warranties

Limitations of liability

Indemnification

Common provisions

No Waiver

Service interruption

Service reselling

Privacy policy

Intellectual property rights

Changes to these Terms